Service

FAQ

Where is your factory located?

Our factory is located in Longjiang town, Foshan City, Guangdong Province, China, it takes about 1.5 hours by car from Guangzhou.
if you by Metro to Foshan,please seat to Kuiqi Lu station.

How long for the delivery time ?

Normally it will be takes about 20-25 days .according to type of product and quantity your order
Like 1000pcs banquet chairs about 22days

Do you provide samples?

1) We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.

2) Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.

How long will my chairs be warranty ?

We have 3 years warranty under the right use .The chair frame we have 5 years warranty
When loading we will Prepare some oil painting in the container.if your chair scratches in future ,you can repair it.

How can I know the completion of my order?

30% deposit payment—start production—Take photos you confirmed —check the logistic—book shipment—inform customer ETD&ETA—load container—balance payment—send documents

What's The Min. Order Quantity?

Our MOQ is 100 pcs for banquet chair.

How does your factory do regarding quality control?

Quality is priority! Every worker keeps the QC from the very beginning to the very end:

1) All raw material we used are environmental-friendly;

2) Skillful workers care every detail in handing the stamping, printing, stitching, packing process;

3) Quality control department specially responsible for quality checking in each process.

Can your factory print or emboss my logo on the goods?

Yes,we can print or emboss the hotels logo on the goods or their packing box, for patent protection purpose, a letter of attorney (letter of authorization) shall be provided for the logo.

We usually produce goods based on customer’s samples or based on customers’ picture, logo, sizes etc detail information design for customers.